Vive la diference!
Some of the regular readers will no doubt recall my comments regarding the MOS introduction.
Yes, dang right they were strong words! We pay Oracle YEARLY in excess of 6 figures in maintenance fees.
A large chunk of which is for our access to Metalink/MOS/whatever.
The last thing I need when that is unusable for a long period is some idiot giving everyone lip that it's "our fault" for "not doing what they asked us to do".
Particularly when we did precisely what they asked us to, months in advance, and got exactly the same problems as everyone else!
So: what is the "diference"?
As many of you know I am a bit of an amateur photographer. One of the overseas suppliers I use for my gear is KEH. Today, I received the email below from them. I'll let it stand here without any further comments or parallels to Oracle's attitudes.
Total sum amount I've spent with KEH? Probably less than $2K. Not bad consideration and customer respect for such an amount, eh?
Here it is. I couldn't possibly make the difference more striking:
We want to thank you for your patronage and patience during our website rollout.
As you may know, KEH.com rolled out a new website nearly two weeks ago. While we anticipate this site to be a great improvement over our old website, we still have some challenges to overcome.
As with many new websites, we are experiencing some growing pains and are working to remove several issues within the site, primarily regarding our "search" function as well as our checkout pages.
Specialists are working around the clock to correct these issues and we sincerely apologize for any inconvenience this has caused. As an alternative to the web, you may also call 770-333-4200 to place an order via phone.
Our ultimate goal at KEH.com is to exceed your expectations at every level, however, we feel it equally important to keep you honestly informed.
And on that note, on to nicer things...
For the folks who join us at the Sydney Oracle Meetup, at this Friday's meeting I'll be talking about SANs and Oracle from the perspective of what we learned in the last year of extensive SAN reconfiguration and tuning.
The format of my talk will be along the lines of:
- Quick intro to SAN technology
- Quick intro to SAN makers and the one we use
- SAN configuration and performance considerations for Oracle databases
- Replication and its use for DR/standby of Oracle databases - and others!
- Concern areas, "gotchas" and other traps
- Discussion period
I'm hoping to restrict my presentation to around 1 hour so that Yury Velikanov can continue his excellent talk on RMAN. We'll play it by ear, depending on attendance and level of interest.
For those who are not familiar: our meetings are extremelly informal. Rather than the previous model of "a guru talks and everyone listens", we now encourage active participation of the members both in questions and provision of additional information.
The only thing we do not allow is disruption with personal attacks or insinuations! We are all learning there: no one is "better" or entitled to impose on others. You're encouraged to join us this Friday, it should be interesting.
Besides: joining the group is free and we have pizza and beer, courtesy of the great folks at Pythian!