2009/11/25

Vive la diference!

And I'm not talking about the one between Mars and Venus!

Some of the regular readers will no doubt recall my comments regarding the MOS introduction.

Yes, dang right they were strong words! We pay Oracle YEARLY in excess of 6 figures in maintenance fees.
A large chunk of which is for our access to Metalink/MOS/whatever.
The last thing I need when that is unusable for a long period is some idiot giving everyone lip that it's "our fault" for "not doing what they asked us to do".

Particularly when we did precisely what they asked us to, months in advance, and got exactly the same problems as everyone else!

So: what is the "diference"?

As many of you know I am a bit of an amateur photographer. One of the overseas suppliers I use for my gear is KEH. Today, I received the email below from them. I'll let it stand here without any further comments or parallels to Oracle's attitudes.

Total sum amount I've spent with KEH? Probably less than $2K. Not bad consideration and customer respect for such an amount, eh?

Here it is. I couldn't possibly make the difference more striking:

You're receiving this email because of your relationship with KEH.com. Please confirm your continued interest in receiving email from us.
You may unsubscribe if you no longer wish to receive our emails.






KEH.com




Dear NUNO,
We want to thank you for your patronage and patience during our website rollout.





primary logoNEW WEBSITE




As you may know, KEH.com rolled out a new website nearly two weeks ago. While we anticipate this site to be a great improvement over our old website, we still have some challenges to overcome.

As with many new websites, we are experiencing some growing pains and are working to remove several issues within the site, primarily regarding our "search" function as well as our checkout pages.

Specialists are working around the clock to correct these issues and we sincerely apologize for any inconvenience this has caused. As an alternative to the web, you may also call 770-333-4200 to place an order via phone.





Our ultimate goal at KEH.com is to exceed your expectations at every level, however, we feel it equally important to keep you honestly informed.


Sincerely,



Todd Murphy

General Manager

KEH.com



And on that note, on to nicer things...

For the folks who join us at the Sydney Oracle Meetup, at this Friday's meeting I'll be talking about SANs and Oracle from the perspective of what we learned in the last year of extensive SAN reconfiguration and tuning.


The format of my talk will be along the lines of:

  • Quick intro to SAN technology
  • Quick intro to SAN makers and the one we use
  • SAN configuration and performance considerations for Oracle databases
  • Replication and its use for DR/standby of Oracle databases - and others!
  • Concern areas, "gotchas" and other traps
  • Discussion period

I'm hoping to restrict my presentation to around 1 hour so that Yury Velikanov can continue his excellent talk on RMAN. We'll play it by ear, depending on attendance and level of interest.


For those who are not familiar: our meetings are extremelly informal. Rather than the previous model of "a guru talks and everyone listens", we now encourage active participation of the members both in questions and provision of additional information.


The only thing we do not allow is disruption with personal attacks or insinuations! We are all learning there: no one is "better" or entitled to impose on others. You're encouraged to join us this Friday, it should be interesting.


Besides: joining the group is free and we have pizza and beer, courtesy of the great folks at Pythian!

;)

Catchyalata, folks!

3 Comments:

Blogger obakesan said...

they say competition improves the breeding, but I fear with databases we have a situation of two main players buying up any competition and attempting to divide the markets into their playing areas.

Eventually they may start to compete with eachother

meantime we see signs of indigestion in some recently assimilated products (resistance is after all futile). Hopefully PostgreSQL will not suffer the same fate as MySQL (which I can't say I mourn for...)

Once upon a time I was a Pro*C developer who felt that Oracle had such a clear advantage set that I felt sorry for the users of other systems ... can't say I feel quite as smug nowdays ... not sure if thats my change or just change

Monday, November 30, 2009 8:26:00 pm  
Blogger Charles Maclauchlan said...

I know nothing about DB software but I have had excellent experiences with KEH. If you don't mind I have a question about scanning Ektar. I saw your comment on Obakesan's blog. I use a great deal of Ektar but haven't had the best luck with a profile. I use Silverfast scanning software. Have you developed a good profile?

Charles Maclauchlan

Saturday, January 16, 2010 8:41:00 am  
Blogger Noons said...

Charles: replied via email.

Saturday, January 16, 2010 4:10:00 pm  

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